FAQ
For Tenants
What are the requirements for a rental?
We look for tenants with a good rental history and a clean background. A credit check and proof of income will also be required as part of the application process.
How do I submit a maintenance request?
You can submit a maintenance request through our online portal. We prioritize urgent repairs and handle all requests as quickly as possible.
How do I pay rent?
Rent can be paid online through our secure payment portal.
Can I have pets in my rental?
Pet policies vary by property. Please check with us before bringing a pet into your rental. If pets are allowed, a pet deposit or additional fees may apply.
What happens if I need to break my lease?
Breaking a lease typically involves penalties, as outlined in your agreement. If you need to break your lease, contact us as soon as possible to discuss your situation and find a possible solution.
How do I stay updated about important information regarding my rental?
We keep you informed with regular updates and clear communication to keep you informed about any changes or important notices.
For Owners
Why should I choose Elite Property Management?
We offer expert, reliable, and tailored property management services designed to help maximize your investment while minimizing stress.
How do you market rental properties?
We leverage a multi-platform approach by posting creative and engaging content on major social media channels and top rental websites. This helps to attract a range of qualified potential tenants.
How do you screen potential tenants?
We conduct thorough background checks, credit checks, and income verification to ensure we select only the most responsible tenants to reside in your units.
How do you ensure rent is paid on time?
At Elite Property Management, we set clear expectations, offer convenient online payment options, maintain open communication, and enforce late payment policies when necessary.
Which property management software do you use?
We use Buildium, a cutting-edge platform that simplifies rent payments, streamlines communication, and enhances transparency for owners and tenants.
How do you keep property owners informed?
You’ll have a dedicated point of contact for your properties. Plus, you’ll also receive regular updates to ensure clear and transparent communication.